Shipping policy
Effective Date: 11 October 2026
At Wear By Anaya, we offer free shipping to the countries and regions currently supported by our online store.
Please review the information below regarding order processing, estimated delivery times, tracking, customs charges and international deliveries.
1. Shipping Charges
Free shipping is currently provided for eligible orders to all destinations that we actively support at checkout.
If your country or region is not available during checkout, we are currently unable to accept an online order for delivery to that destination.
Free shipping does not include customs duties, import taxes, VAT, brokerage charges, clearance fees or other charges that may be imposed by authorities or third parties in the destination country.
2. Order Processing Time
Processing times depend on the type of product and whether custom stitching or tailoring is requested.
Unstitched & Ready-to-Dispatch Orders
Eligible orders are generally processed and dispatched within 2–4 business days after successful order confirmation and payment verification.
Custom-Stitched & Tailored Orders
Orders requiring custom stitching, sizing or tailoring generally require an additional 7–14 business days for preparation before dispatch.
Processing times are separate from the estimated shipping and delivery times below.
3. Estimated Shipping & Delivery Times
Once an order has been processed and dispatched, estimated delivery times are generally:
- Pakistan: approximately 2–4 business days.
- International destinations: approximately 5–9 business days, depending on the destination, courier and customs processing.
Orders may be shipped through DHL, FedEx, SkyNet or another suitable courier partner depending on destination and service availability.
All processing and delivery times are estimates rather than guaranteed delivery dates unless we have expressly agreed to a specific delivery date.
Delays may occasionally occur because of customs processing, courier disruption, public holidays, weather conditions, high-volume periods, supplier or designer delays, transport disruption or other circumstances outside our reasonable control.
Nothing in this policy limits any statutory rights that may apply to delayed, missing or undelivered orders.
4. Supported Destinations
Wear By Anaya currently supports online delivery to the following 26 countries:
Pakistan, United Kingdom, United States, Canada, United Arab Emirates, Australia, New Zealand, Germany, France, Italy, Spain, Netherlands, Belgium, Ireland, Austria, Portugal, Sweden, Denmark, Finland, Poland, Czech Republic (Czechia), Saudi Arabia, Qatar, Kuwait, Bahrain and Oman.
The countries and regions available at checkout determine whether an order can currently be placed for a particular destination.
We may add, remove or modify supported shipping destinations as our services develop.
5. Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, VAT, brokerage charges, clearance fees or other charges imposed by customs authorities, governments, carriers or other third parties.
Unless explicitly stated otherwise at checkout, these additional charges are not included in our free shipping offer and are the responsibility of the recipient.
Customs regulations and charges vary by destination. Customers should check the applicable requirements in their country if they require further information before ordering.
6. Order Tracking
Once your order has been dispatched, we will normally send a shipping confirmation email containing available tracking information.
You can use the tracking number or tracking link provided to follow the progress of your shipment through the courier's tracking system.
Please allow some time after dispatch for tracking information to become active in the courier's system.
7. Shipping Address & Customer Information
Customers are responsible for providing a complete and accurate shipping address, contact number and other required delivery information when placing an order.
Please review your shipping details carefully before completing your purchase.
If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may not be able to change or redirect the delivery address.
8. Failed, Refused & Returned Deliveries
If a shipment cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the parcel or failure to cooperate with the courier or customs authorities, the shipment may be returned to us.
Reasonable additional costs resulting from such circumstances may be charged or deducted from any applicable refund where permitted by law.
9. Customs & Courier Delays
Customs clearance and courier operations are carried out by independent authorities and service providers and may sometimes cause delays outside our reasonable control.
Where a shipment experiences an unexpected delay, we will make reasonable efforts to assist with available tracking or courier information.
10. Questions About Your Shipment
If you have questions about your order, shipping status or tracking information, please contact:
Wear By Anaya
Email: info@wearbyanaya.com
Support / WhatsApp: +44 7473 955502
Website: wearbyanaya.com
When contacting us regarding an existing order, please include your order number.